Refund policy

Returns and Refunds

We accept return requests within 30 days of delivery. To start a return, email admin@startechwest.com.au with your order number and the reason for the request. Please wait for written return authorization before sending an item.

Return address
Kowloon Bay Hong Kong Fulfillment Center
11 Wang Chiu Road
Kowloon Bay, Kowloon 999077
Hong Kong

Eligibility
Items must be unused, uninstalled, in the condition received, and returned with their original packaging and accessories. We may ask for photographs to confirm condition or damage. Items returned without approval may not be accepted.

Change-of-mind returns
For an approved change-of-mind return, the customer is responsible for return shipping. Original shipping charges are not refundable. No restocking fee is charged when the item is returned complete and in resalable condition.

Faulty, damaged or incorrect items
Please contact us promptly if an item arrives damaged, faulty, or different from the item ordered. We will assess the issue and provide an appropriate remedy. Where the return is due to our error or a covered product fault, we will cover reasonable return shipping costs.

Refunds
After the returned item is received and inspected, approved refunds are issued to the original payment method. Your bank or card provider may require additional processing time.

Cancellations
Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after processing or dispatch has begun.

Nothing in this policy excludes or limits rights and remedies that cannot be excluded under the Australian Consumer Law.