Refund policy

Returns, Refunds & 12-Month Limited Seller Warranty

Shop with 30-day returns and a 12-month limited seller warranty on every physical product purchased from West Control Supply, including sensors and replacement components.

30-day change-of-mind returns

Request a return within 30 days of delivery by emailing admin@westcontrolsupply.com with your order number and reason. Change-of-mind items must be unused, uninstalled, complete, in the condition received, with original packaging and accessories. Please obtain written return instructions before shipping. For approved change-of-mind returns, the customer pays return shipping and original shipping is not refundable. No restocking fee is charged for complete items in resalable condition.

Damaged, faulty or incorrect items

If an item arrives damaged, defective or different from your order or its description, contact us promptly. We will assess the issue and provide an appropriate replacement, repair or refund. For our error or a covered fault, we pay reasonable approved return and replacement shipping costs. The unused-item and original-packaging conditions for change-of-mind returns do not apply to valid fault claims. The 30-day return window does not limit the warranty or your statutory rights.

12-month limited seller warranty

Provider: West Control Supply, 112 Goderich Street, East Perth WA 6004, Australia. Email: admin@westcontrolsupply.com. Phone: +1 (980) 473-7896. Warranty claims are handled by email.

Coverage: All physical products we sell carry this seller warranty for at least 12 months from delivery in every destination to which we deliver. Any longer warranty expressly promised on a specific product listing or at purchase is preserved and is not shortened by this policy. It covers defects in materials and workmanship during normal, correct use within the product's stated specifications, and products that do not perform as described due to a covered fault. No registration is required. This is West Control Supply's warranty; it does not claim manufacturer authorization or replace any applicable manufacturer warranty.

Remedy: For a confirmed covered fault, we provide a replacement without charge. If a suitable replacement is unavailable, we offer repair or refund as appropriate, without restricting any remedy you are entitled to by law. We pay reasonable approved return shipping and the shipping of a covered replacement. Contact us first for a prepaid method or written reimbursement approval; retain receipts. You are not required to pay an assessment or restocking fee for a valid covered claim. A claim made within the warranty period remains eligible while it is being assessed.

How to claim: Email your order number or other proof of purchase, model, a description of the fault, and helpful photographs or video. We may request reasonable troubleshooting or inspection and will supply written return instructions when needed. Original packaging is helpful but is not required for a valid fault claim. Do not send payment-card information. We normally reply within 1 business day. Assessment timing depends on the fault and any inspection; we will keep you informed.

Limited warranty exclusions

The voluntary seller warranty does not cover damage or faults caused by:

• Misuse, abuse, deliberate damage, accidents or use outside the product's specified purpose or operating limits.
• Incorrect wiring, voltage, polarity, electrical overload, improper installation, handling or maintenance that caused the fault.
• Impact, fire, liquid ingress, corrosion or environmental exposure outside the product's stated rating.
• Alterations, modifications or repairs that caused the damage. Third-party service or parts do not automatically void the entire warranty.
• Normal wear or consumable depletion within the stated normal service life, where there is no product defect. Sensors are not excluded as a category; premature failure caused by a covered defect remains eligible.

Loss, theft and change of mind are not warranty faults; eligible change-of-mind returns follow the separate 30-day policy. These exclusions apply only to the cause of the claimed fault and never remove rights or remedies that cannot legally be excluded.

Return instructions and locations

Our business contact address is not an automatic return address. We confirm the appropriate return location in writing. Some approved returns are handled by Kowloon Bay Hong Kong Fulfillment Center, 11 Wang Chiu Road, Kowloon Bay, Kowloon 999077, Hong Kong. Reasonable approved return costs for covered faults are paid by us.

Refunds and cancellations

After any required return and inspection, approved refunds are normally processed to the original payment method within 10 days. Your bank may require additional processing time. Contact us promptly to cancel an order; cancellation cannot be guaranteed once processing or dispatch has begun. Statutory cancellation rights remain unaffected.

Statutory consumer rights

This voluntary warranty is in addition to, and does not limit, rights and remedies under the Australian Consumer Law or other applicable consumer laws. Mandatory rights may continue beyond 12 months and are not restricted by our change-of-mind conditions.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.